Shipping policy
SHIPPING POLICY
Last updated: October 1, 2026
Welcome to Teysa. We aim to make your shopping and delivery experience as simple and transparent as possible.
1. SHIPPING DESTINATION
We currently ship orders to addresses within India.
2. SHIPPING CHARGES
Standard shipping is currently offered at no additional charge where stated on the product page or at checkout.
The shipping charge applicable to your order will always be shown at checkout before you complete your purchase.
3. ORDER PROCESSING
Orders are processed after the order has been successfully placed and payment has been confirmed.
Processing times may vary depending on the product, order volume, and fulfillment requirements.
Some products may require additional processing time before they are handed over to the shipping carrier.
4. DELIVERY TIMES
Delivery times may vary depending on your delivery location, product availability, fulfillment time, shipping carrier, customs processing, and other circumstances.
Any delivery estimate shown on our website or at checkout is an estimate and is not guaranteed.
5. THIRD-PARTY FULFILLMENT
Some Teysa products are fulfilled by third-party suppliers and fulfillment partners.
As a result, your order may be shipped directly from a location outside your delivery region and may be dispatched separately from other products if your order contains multiple items.
6. TRACKING
When tracking information is available, it will be provided through the contact information associated with your order.
Tracking information may take some time to become active after an order has been shipped.
7. SHIPPING DELAYS
Delivery may occasionally be delayed due to circumstances outside our reasonable control, including carrier delays, customs processing, severe weather, public holidays, natural events, transportation disruptions, or other unforeseen circumstances.
If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide relevant information.
8. CUSTOMS AND IMPORT CHARGES
For orders shipped from outside India, customs processing or other import-related requirements may apply depending on the shipment and applicable laws.
Any applicable customs duties, taxes, or import charges that are not included in the checkout price are the responsibility of the customer where legally applicable.
9. INCORRECT OR INCOMPLETE SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address, phone number, and other required delivery information.
Teysa is not responsible for delivery problems or delays caused by an incorrect or incomplete address provided by the customer.
10. DAMAGED OR INCORRECT ORDERS
If your order arrives damaged, defective, or contains an incorrect product, please contact us as soon as possible.
Please provide your order number and clear photographs of the product and packaging so that we can review the issue and determine the appropriate resolution.
11. LOST OR UNDELIVERED ORDERS
If your order appears to be lost or has not been delivered within the applicable estimated timeframe, please contact us with your order number and tracking information.
We will review the shipment status with the relevant fulfillment or shipping partner and assist you with the next steps.
12. CONTACT
For questions regarding shipping or your order, please contact us:
Teysa
Email: teysa.co@gmail.com
Business Address:
KULGAM DC OFFICE ROAD
Kulgam, Jammu and Kashmir
192231
India