Refund policy

Return & Refund Policy

We accept eligible return requests within 14 days of delivery.

To be eligible for a return, the item must be unused and in the same condition in which you received it, with its original packaging where applicable. Proof of purchase may be required.

To request a return, contact us at teysa.co@gmail.com before sending anything back. We will review your request and provide return instructions if the return is approved.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it. If your item arrives damaged, defective, or you receive the wrong item, contact us at teysa.co@gmail.com with your order number and photos of the issue. We will review the issue and provide appropriate instructions.

Refunds

After an approved return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. The time required for the refund to appear may vary depending on your bank or payment provider.

Non-Returnable Items

Products that are specifically marked as non-returnable on their product page are not eligible for return.

Contact Us

For questions about returns or refunds, contact:

teysa.co@gmail.com